BitFlyer Support Center
Here to Support You Throughout Your Trading Journey
At BitFlyer, our mission is to deliver a premier trading experience. Our support team is ready to help with any inquiries or technical concerns, facilitating seamless trading activities.
Contact Us for SupportVarious Support Channels Available
Email Support
Comprehensive help for non-urgent matters. Expect replies within 24 hours on business days.
Send EmailPhone Support
Prompt support for urgent or complex issues. Available Monday to Friday, 9 AM – 6 PM (EST).
Call NowSocial Media
Follow us on Instagram, YouTube, and Pinterest for latest updates and support.
Follow UsHelp Center
Comprehensive library of educational resources, tutorials, and live interactive webinars.
Visit BitFlyer Help Center for Expert SupportCommunity Forum
Join a vibrant community of traders, share insights, and get answers to common questions.
Become a Member TodayContact Us Anytime for Support
Live Chat
24/7
Available 24/7 for quick assistance
Email Support
Maintain high standards through regular reviews and quality checks
Customer support responses are generally provided within one business day.
Phone Support
Achieve Financial Independence through Empowerment
Customer support available from 9 AM to 6 PM (UTC)
Help Center
Always available
Reach out to us at any time — support around the clock.
Assistance Always Near
1. Log In
Log into your BitFlyer account via the official site with your login details.
Access the Help Center
Look for the "Support" or "Help" area typically found in the footer or main menu.
Select a Support Method
Choose from live chat, email, phone, or explore FAQs and self-help resources related to your inquiry.
4. Provide Details
Please provide your account number and clearly describe your question or problem for faster assistance.
Navigate trading at your own speed
Help Center
Use our comprehensive library for in-depth tutorials and learning resources.
Access ResourceEnhance Your Trading Experience with Professional Guidance
Be Specific: Clearly outline your problem, including relevant details or steps taken.
Provide Details: Include your account information and suitable visuals to aid support.
Choose the Best Contact Option: Use live chat for urgent issues and email for detailed inquiries.
Begin with the FAQ section: Discover answers to frequent concerns before reaching out to customer service.
Gather your account details, transaction references, and relevant screenshots to facilitate faster support responses.
If you've not received a reply, reinitiate contact via the same or an alternative support channel.